Thank you for choosing IPTVUK.shop for your IPTV needs. We strive to provide high-quality services and ensure customer satisfaction. Please read our refund policy carefully to understand your rights and obligations regarding refunds.
- Subscription Plans: Refunds for subscription plans can be requested within [12/weeks] from the date of purchase. If you are dissatisfied with the service and would like a refund, please contact our customer support team at [email protected] within the specified timeframe.
- One-time Payments: For one-time payment options, including pay-per-view events or single purchases, refunds can be requested within [Y hours/days] of the purchase. Refund requests made beyond this period will not be eligible.
Valid Reasons for Refunds
- Service Issues: You are eligible for a refund if you experience significant and continuous service disruptions that are not resolved within a reasonable timeframe.
- Technical Incompatibility: If the service is technically incompatible with your device or setup and our technical support is unable to resolve the issue, you may be eligible for a refund.
To initiate a refund request, please follow these steps:
- Contact our customer support team at [support email] with your order details, including your order number and the reason for the refund request.
- Our support team will assess your request and may ask for additional information to better understand the issue.
- If your refund request is approved, we will process the refund to the original payment method within 15 days of approval.
Please note that the following scenarios are not eligible for refunds:
- Change of Mind: Refund requests based on a change of mind or personal preference are not eligible.
- Third-party Services: Refunds will not be provided for third-party services or purchases made through external platforms.
If you have any questions or concerns regarding our refund policy, please contact our customer support team at [email protected]. We’re here to assist you and ensure your satisfaction with our services.
Remember to customize the placeholders [7 days/weeks], [24 hours/days], and [7 days] with the appropriate timeframes, and replace [email protected] with your actual customer support email address. Additionally, ensure that the terms and conditions mentioned in the refund policy are consistent with your business practices and comply with relevant laws.